FAQ
Frequently Asked Questions - Dress Hire Australia
How can I track my dress hire order?
As soon as your dress is dispatched, you will receive an email with a tracking number. You can track your order on the Australia Post website: https://auspost.com.au/mypost/track/#/search. This applies to both Melbourne and Australia-wide deliveries.
Can I pick up my dress in Melbourne?
Yes! We offer free pick up from our Ivanhoe, Melbourne location. Your dress can also be returned by post when possible (subject to future bookings). You will be contacted 1–2 days before pick up with details. Please bring your confirmation and photo ID when collecting your dress.
Will I receive my dress in time for my event?
We recommend selecting a delivery date 1–2 days before your event.
- Australia Post Express deliveries typically take 1–2 business days to Sydney, Melbourne, Brisbane, Gold Coast, and Adelaide metro areas.
- Perth, Townsville, Cairns, Hobart, and regional areas usually take 2 business days; rural areas may take longer.
What if I’m unsure about the size?
If you are unsure about sizing, contact us before booking. We can provide detailed measurements and guidance to help you choose the perfect fit.
Postal try-ons can be arranged for a fee, subject to dress availability and dates. Please note that try-ons cannot be arranged for existing bookings.
Do you offer backup dress option?
Yes, we offer discounted backup dress option for extra peace of mind. If you are unsure of size or style you can book second dress for your event at 50% off with code BACKUPDRESS entered at checkout. The Backup Dress option allows you to book two dresses for the same rental period so you can try both and wear your preferred style.
The Backup Dress option allows you to book two dresses for the same hire dates if you are unsure about size or style; this applies to dress hire only and not to items for sale. You may wear one dress, and the second must be returned completely unworn in its original condition with no signs of wear, including deodorant marks, spray tan, makeup, or any odours, otherwise it will be treated as worn and standard hire or cleaning fees may apply.
Please contact us if you would like more information about postal try on or backup dress option.
I need a dress last minute is that possible?
Yes! We offer last-minute dress hire pick ups in Melbourne or express courier delivery to major Australian cities. Please contact us for assistance.
How do I return my dress?
Place your garment in the prepaid express postage satchel provided with your order, sign the package, and drop it off at your local post office before midday. Always obtain a proof of lodgement receipt. Do not drop off in Australia Post boxes.
What if my rental ends on a Sunday or public holiday?
If your last day of hire falls on a Sunday or public holiday, please post your dress back by 12pm on the next business day.
Do you offer try-ons?
Currently, in-person try-ons are not available. Postal try-ons can be arranged for a fee (subject to availability).
We can also provide detailed sizing guidance and measurements to ensure a perfect fit. Email us at info@curated-collection.com.au for personalised assistance.
Can I get a refund or cancel my booking?
Cancellations made 14 or fewer days before the start date of your dress hire are eligible for a credit note covering the full amount paid, including postage. Credit notes are transferable to future hires within six months of the cancellation date.
What if my dress arrives wrinkled?
All garments are dry cleaned and steamed before postage. Some fabrics are more prone to creasing during transit. Minor wrinkles can be removed by steaming on low heat or hanging the dress in a steamy bathroom.
Do I need to dry clean my dress?
No - dry cleaning is included. Simply return your dress in the prepaid satchel, and we’ll take care of the rest.
What if my dress is damaged or lost?
- For minor damage (e.g., a loose button), we repair it at no cost.
- For damage beyond repair, you are liable for 120% of the item’s RRP.
- Lost or unreturned items incur liability of up to 200% of the RRP.
Do not attempt major repairs yourself. It's also not a problem if the garment is stained, as long as it comes out when it is dry-cleaned after you've returned the garment.
What if I return my dress late?
Late returns incur a $10 per day fee, up to 200% of the garment’s retail value.
Are accessories available for hire or purchase?
We partner with The Elan Edit to offer stunning accessories to complete your look. All jewellery is available for purchase only and comes brand new, beautifully packaged. Earrings are final sale and cannot be returned due to strict hygiene regulations. Other jewellery may be eligible for exchange or store credit where applicable.
Do you offer backup dresses?
Yes, we provide a discounted backup dress option for extra peace of mind. This allows you to have a second size or style ready for your event.
How long is the standard hire period?
Our standard hire period is four days, providing enough time for delivery, your event, and return.
Which occasions are your dresses suitable for?
Our dresses are perfect for weddings, school formals, birthdays, hens parties, engagement parties, black tie events, gala events, race days, and other special occasions.
Do you stock Australian designer dresses?
Yes, we specialise in a curated range of dresses from leading Australian designers, combining luxury and style for every event.